RETURN & REFUND POLICY

Client satisfaction is paramount. Studio Nafay, operated jointly by BigShot Tech LLC and FEEL THIS WAY LTD, stands firmly behind the craftsmanship and standards of our catalog. We provide a streamlined, concierge-backed resolution process.

TERMS OF RESOLUTION

RESOLUTION WINDOW:
You may request assistance, exchange, or refund within 14 days of receiving your LIEFERUNG.

CONDITION REQUIREMENTS:
In standard return circumstances, items must remain unused, unaltered, and with all original protective VERPACKUNG intact.

RETURNLESS RESOLUTION PROTOCOL (DEFECTIVE OR INCORRECT ITEMS):
In the rare event of transit damage, quality defect, or specification mismatch, Studio Nafay utilizes a zero-friction policy. Upon submitting photographic or video documentation to our concierge, an immediate full refund or replacement is processed—without requiring you to ship the physical parcel back.

RESTOCKING FEES:
To maintain an exceptional LUXUS client experience, we charge $0 (zero) restocking fees.

REFUND PROCESSING:
Approved refunds are credited to the original Zahlungsmethode within 5–7 business days.

CONCIERGE ASSISTANCE

Kontakt our resolutions team: [email protected]